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RifleCustomer Support

Repair Services

To provide enhanced repair and return service, we are now requiring that consumers contact our customer service team at: 1-866-776-9292 to obtain a Service Request Number (SRN) prior to shipping any product to the Company or Authorized Service Center. This will allow for improved tracking of returns and ensure all consumers benefit from a faster and more reliable process.

No return will be accepted without an SRN on the shipping label. Packages sent without the required SRN will not be accepted and marked Return to Sender.

If shipment of your firearm is required please follow instructions below:

  • Record the serial number of your firearm before shipping.
  • Pack your firearm for safety and to prevent further damage in shipping and handling. Preferably, ship in a firearm box.
  • Remove all accessories from the firearm to prevent loss or damage.
  • Enclose a letter with the firearm detailing the model name or number of the firearm and serial number along with a full description of the problem. Be sure to include your name and address (P.O. Box and Street Address), including zip code, daytime telephone number and e-mail address.
  • Ship your firearm by either United Parcel Service (UPS) or Parcel Post (US Post Office); H&R is not responsible for damage or loss during shipment, so you may elect to purchase insurance from the carrier.
  Canadian Repairs:
    The Gravel Agency
  1530 Provinciale Street
  Quebec, Qc, G1N 4A2
  Phone #: 866-662-4869
  Fax #: 418-682-3343
   

Online Repair Progress Tracking
Now there is a quick and easy way to monitor the progress of an existing firearm repair - online, 24 hours a day, 7 days a week.

Track Your Firearm Repair Now!

Discontinued Models
We can no longer service discontinued and older models. Please call the H&R Service Department (1-866-776-9292) with the model and serial number of your firearm if you have any question regarding serviceability.

Custom Work
We do not handle custom work of any kind. Contact a qualified gunsmith for information about customizing.


WARNING: DO NOT SEND LIVE OR SPENT SHELLS IN YOUR FIREARM OR IN THE SAME BOX WITH THE FIREARM. THIS IS A VIOLATION OF FEDERAL LAW. IF YOU FEEL YOU MUST SEND SPENT SHELLS, PLEASE SEND THEM IN A SEPARATE PACKAGE AND INCLUDE NAME, ADDRESS (WITH ZIP CODE), AND TELEPHONE NUMBERAND SERIAL NUMBER OF YOUR FIREAM.